Thursday 12 March 2009

"Riding the Wave"

This brings a whole new meaning to 'riding the wave', which I always considered as a positive - only to be suddenly turned into a negative.

I've just had a delivery from Highland Industrial Supplies (HIS) & had to place a signature on the delivery note. Whilst I do not object to signing & printing, I had to question why? I have never had to do this in such detail before as we have had a great relationship & been dealing with this business for over 15 years.

As confirmed by the driver, it is no longer possible to rely on good faith & honesty. It is not advisable to leave goods at the back door on the assumption that customers will actually confirm that they have received them.

The credit crunch intimated to me a tightening of belts rather than the belt being turned into a whip that people would be happy to crack at anyone & everyone. This whole back lash gives me goose bumps. It is inconceivable to even contemplate turning around to my supplier 30 days after a delivery, saying - 'we never received that' - but this is apparently what is happening.

Those small businesses relying on integrity are suddenly having to rethink their practise. Maybe it is a wake-up call for us all...to not be so 'nice' & to start waving that hard nose at anyone we do business with in the near future, irrespective of our past. But who would have thought that that belt, that had actually turned into a whip - is now in fact a knife...to stab you in the back?

It is just appauling how the tsumanmi is rearing its crest & the dredge from the bottom is finally showing what it is really worth. Salt...& not rock salt at that...that's too expensive.

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