What you think & say...

The following data has evolved from 332 responses over the past 6 months. The hotel has undergone a few changes in terms of staff make-up & culture but what has remained constant is our attention to respond to customer feedback to improve on our service delivery.

How did we do? Without a doubt Yes Kind of No Did we welcome you? 74.5% 23.2% 1.3% 1.0% Were we efficient? 74.0% 23.8% 2.3% 0.0% Did we know our stuff? 66.6% 32.1% 1.0% 0.3% Did our food hit the spot? 73.6% 22.5% 3.3% 0.7% Was the place clean? 84.6% 15.1% 0.3% 0.0% Were we friendly? 85.9% 13.1% 1.0% 0.0% Did you feel relaxed? 81.4% 17.6% 0.6% 0.3%

Overall, your expectations were...
Your conclusion Of course Probably Not sure Dream on Would you come back? 84.4% 14.1% 1.1% 0.4% Would you recommend us? 91.1% 7.7% 0.8% 0.4%
	Percent
Exceeded	62.7%
Matched	32.7%
Kind of matched	3.8%
Barely matched	0.4%
Certainly not matched	0.4%