No No No...

Do you often find yourself in a similar situation? Hampered by Scotland's inability to offer you what you want, when you want it & how you want it?

Well maybe a few years ago businesses could be picky - they could dictate to you what they gave you, how they gave it to you & if they gave it to you.

However, cunningly enough this recession has certainly sharpened attitude...it has made the customer wise to the fact that actually...they are entitled to get what they want, when they want it & how they want it...they want quality, they want to know that their hard earned money is going on something that will be a benefit to them, enrich their lives & have a positive impact. If they don't get this, well - they'll think with their feet & never return or more likely they'll think with their computers, type until their heart is content on sites such as Tripadvisor...then they'll never go back...

So the recession has affected the customer, the consumer & the visitor - it has changed their way of thinking...& why not? Why should the business be complacent - expecting the visitor to come whatever the consequence. Businesses need to wake up, if they haven't already & home in on the fact that actually - we are in business to be a business, to make a business & to offer a future business. It is not all about now - it is about the...I can't quite reach it yet bit...

This picture makes me laugh but if you really think about it - it is incredibly sad because you only have to look around you to see that subconsciously, this is all around us...'Don't park here'; 'Don't do this...'; 'Don't do that...' - why can't we educate people to actually do what should be common sense because we should have a pride in our country. Do we really have to indicatively tell people not to litter? I mean c'mon...is respect so low?

Well, if hard times are making people think about how they spend their money & what they get for it then maybe it is only time before this will spread into other ways of life. We need leadership, action & positivity to bring those who are quite happy to be complacent, with us or indeed leave them behind to moan & groan...well they are good at it, aren't they?