Improvements in all departments

Back on 5th June 2009, we reported the progress of The Lovat, Loch Ness based on your feedback via our comment cards.

The hotel has gone from strength to strength with % improvements on all aspects that are reported on by you.

A huge thank you to all staff for their contribution, it is often hard to keep standards high in the busy spells because time is precious & limited but they have continued to improve & show dedication to the tasks at hand. Thank you to all our guests as well, who have given us the feedback we have needed to improve in areas that showed weakness. It is only through your support & consideration that we can make a difference.

How did we do?
	Without a doubt	Yes	Kind of	No
Did we welcome you?	74.5%	23.2%	1.3%	1.0%
Were we efficient?	74.0%	23.8%	2.3%	0.0%
Did we know our stuff?	66.6%	32.1%	1.0%	0.3%
Did our food hit the spot?	73.6%	22.5%	3.3%	0.7%
Was the place clean?	84.6%	15.1%	0.3%	0.0%
Were we friendly?	85.9%	13.1%	1.0%	0.0%
Did you feel relaxed?	81.4%	17.6%	0.6%

Even your expectations have exceeded our last recording.

Overall, your expectations were...
	Response Percent
Exceeded	69.7%
Matched	28.8%
Kind of matched	1.5%
Barely matched	0.0%
Certainly not matched	0.0%

Out of all the above responses, 100% said that they would return to The Lovat.